1. What we collect

We collect information you give us directly, and a limited amount generated by using the platform:

2. Connected third-party accounts (YouTube, Instagram, TikTok)

If you choose to connect your own YouTube, Instagram, or TikTok account through Member OS, we request permission (via that platform's own login screen — we never see or ask for your password) to publish content to that account on your behalf, for the specific purpose of posting clips you produce through C2H.

What we store

The access token (and, where the platform issues one, a refresh token) that proves you granted this permission, encrypted at rest. We also store the basic public identifier of the connected account (e.g. your channel name or username) so Member OS can show you which account is connected.

What we don't do

• We never post anything to a connected account without an action you take — there is no automatic or background posting to your personal accounts.
• We never read, browse, or export your private messages, contacts, followers, or any content on the connected account beyond what's needed to publish the clip you submitted.
• We never sell, rent, or share connected-account data with advertisers or data brokers.

You can disconnect any platform at any time from Member OS. Disconnecting immediately deletes the stored token — C2H loses the ability to post to that account from that point on. You can also revoke C2H's access directly from the platform's own settings (e.g. Google Account permissions, Meta Business settings, TikTok app permissions), which has the same effect.

3. How we use it

• To run your enrollment, membership billing, and Member OS account.
• To track real course/certification progress and real campaign production (used for the compensation and rank systems described in our Terms).
• To operate the bots you use or that act on your behalf inside Discord (HARD CUT, HARD SCOUT, HARD RADAR, HARD FEED, and the cross-platform publisher).
• To send account-related email (welcome emails, new-member notices) — we don't send marketing email you haven't opted into.
• To detect fraud, abuse, or violations of our Terms of Service.

4. Who we share it with

We share data only with the service providers required to run the platform, and only the minimum needed for that service to function:

We do not sell your personal information. We disclose information if required by law, subpoena, or to protect the rights, property, or safety of C2H, our members, or others.

5. Retention & deletion

We keep account and production records for as long as your membership is active, and for a reasonable period afterward for accounting, legal, and dispute-resolution purposes. Connected-platform tokens are deleted immediately when you disconnect that platform or close your account. You can request full account deletion at any time — see Contact below.

6. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to withdraw consent for any connected third-party account at any time. To exercise any of these, email us at the address below — we'll respond within a reasonable time.

7. Security

Passwords are hashed, never stored in plain text. Connected-account access and refresh tokens are encrypted at rest. Access to member data is limited to what's needed to operate the platform. No online system is 100% secure, and we can't guarantee absolute security, but we treat account credentials and connected-platform tokens as sensitive by design.

8. Contact